How do I get a refund if the HPT course isn’t right for me?

Request a refund within 7 days of your one-time A$9.90 payment and we’ll refund it in full, no explanation required. Email support@driverknowledgetest.com.au with your account email; we assess claims within five business days and refund to your original payment method.

Do you promise I’ll pass?

No — and be wary of any site that does. No course can promise you’ll pass, because the result depends on you and on the official test run by your state authority. What we guarantee is the price: a money-back refund on your one-time A$9.90 if the course doesn’t help you prepare.

Refund Policy

Our money-back guarantee on the one-time A$9.90 course, explained plainly.

Driving along a quiet Australian suburban street at dusk, hands on the wheel - the view a learner practises for

1. 7-day money-back guarantee

If the Hazard Perception course isn’t right for you, request a refund within 7 days of your payment and we’ll refund your A$9.90 in full. No explanation required.

2. What we can and cannot promise

The money-back guarantee covers your satisfaction with the course. We do not promise that you’ll pass your official test — no honest provider can, because the result depends on you and on rules set by your state road authority. What we stand behind is the course and its price: if it doesn’t help you prepare, you get your A$9.90 back.

3. How to claim

Email [email protected] with your account email and let us know the course didn’t suit you. We assess claims within five business days and refund to your original payment method.

4. What it covers

The money-back guarantee applies to the one-time A$9.90 Hazard Perception course, once per account. It does not cover official government test fees — those are charged by your state authority (for example Service NSW or VicRoads), never by us.

5. Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law, including the right to a remedy where a service is not supplied with due care and skill.

6. No subscription

The Hazard Perception course is a single one-time payment of A$9.90, not a subscription. There is no recurring charge, no auto-renewal, and nothing to cancel.

Questions about this policy? Contact us.

Official sources

Rules and pass requirements are set by each state and territory road authority and can change. Always confirm the current details with the official source for your state: Transport for NSW, VicRoads (Victoria), Transport and Main Roads (Queensland), or the equivalent authority where you live.

Reviewed by Abdul Rehman Khoso — NSW licence holder, sat the DKT and HPT

Frequently Asked Questions

How do I get a refund if the HPT course isn’t right for me?: Request a refund within 7 days of your one-time A$9.90 payment and we’ll refund it in full, no explanation required. Email [email protected] with your account email; we assess claims within five business days and refund to your original payment method.
Do you promise I’ll pass?: No — and be wary of any site that does. No course can promise you’ll pass, because the result depends on you and on the official test run by your state authority. What we guarantee is the price: a money-back refund on your one-time A$9.90 if the course doesn’t help you prepare.
Is the HPT course a subscription?: No. It is a single one-time payment of A$9.90, not a subscription. There is no recurring charge, no auto-renewal, and nothing to cancel. Nothing in this policy limits your rights under the Australian Consumer Law.