Contact Us
Last Updated: 9th Feb, 2026
At Driver Knowledge Test, we are committed to providing a reliable and supportive learning experience for everyone preparing for a Driver Knowledge Test (DKT) or Hazard Perception Test (HPT) in Australia.
Whether you have a question, need technical assistance, or want to share feedback, our team is here to help.
How to Contact Us
The best way to reach our support team is by email:
We aim to respond to most enquiries within 1–2 business days. Response times may vary slightly during peak periods, but we always strive to assist you as quickly as possible.
Support Hours
Our team monitors enquiries during standard Australian business hours:
- Monday – Friday: 9:00 AM – 5:00 PM (AEST)
- Weekends & Public Holidays: Limited support may be available
Messages received outside business hours will be addressed on the next working day.
Before You Contact Us
You may find the answer to your question within our website resources, including commonly covered topics such as:
- Using the practice test platform
- Account access
- Study guidance
- Platform features
- Billing enquiries
Reviewing available information can often provide the quickest resolution.
Types of Enquiries We Can Help With
Our support team can assist with:
- Technical issues or platform errors
- Account-related questions
- Payment and billing enquiries
- Feedback about practice questions
- Suggestions for improving the learning experience
- Reporting outdated or unclear content
We welcome constructive feedback — it helps us improve the platform for all learners.
Official Test Bookings and Government Services
Driver Knowledge Test is an independent educational platform.
We are not affiliated with any government authority and cannot:
- Book official driver licence tests
- Reschedule exams
- Access government booking systems
- Provide licensing approvals
- Update driver records
For official testing, licensing requirements, or bookings, please contact the relevant transport authority in your state or territory.
Technical Support
If you experience a technical issue, please include the following details in your email to help us investigate efficiently:
- Description of the issue
- Device and browser used
- Screenshots (if available)
- Steps that led to the problem
Providing clear information allows our team to resolve issues faster.
Feedback & Improvements
We are committed to continuous improvement and value input from our users.
If you have ideas that could enhance the learning experience — whether related to question clarity, usability, or new features — we encourage you to share them with us.
Your feedback directly contributes to building a better educational platform for learner drivers across Australia.
Media, Partnerships, and Business Enquiries
For professional or partnership-related enquiries, please contact:
Please include relevant details so we can direct your message appropriately.
Our Commitment to You
Driver Knowledge Test, operated by Eprotech Pty Ltd, is dedicated to transparency, responsible education, and user support.
While our platform provides practice materials to help you prepare, we encourage all learners to rely on official driver handbooks and transport authorities for the most authoritative and up-to-date information.
We appreciate the trust you place in our platform and are here to support your preparation journey.
If you have questions about this policy, contact us at [email protected].