How to contact us
The fastest way to reach us is the enquiry form on this page — add your name, your email and your message, and it comes straight through to the support team. If you would rather write directly, email [email protected] and we will pick it up the same way. We read every message and reply within 1 to 2 business days. To get a useful answer in the first reply, tell us what you were doing, what you expected to happen, and what happened instead. If your message is about a specific practice set or question, include the page address so we can look at the exact screen you saw. If it is about your account, use the same email address you signed up with so we can match your message to your access without extra back-and-forth. There is no phone line — everything is handled in writing so there is a clear record of your enquiry and our reply.
Support hours
Support is staffed Monday to Friday, 9:00 AM to 5:00 PM (AEST). A message you send inside those hours is picked up on the same working day and answered within 1 to 2 business days. A message sent in the evening, overnight, or on a weekend waits in the queue and is read on the next working day — it does not get lost, it simply sits until the team is back at their desks. When your message lands on or just before an Australian public holiday, the next working day means the first ordinary business day after the holiday, so a message sent over a long weekend is answered once the office reopens. We work to the same 1 to 2 business day window from that first working day, not from the moment you hit send.
Before you contact us
A few things solve most enquiries on their own, so it is worth a quick check before you write to us.
- 1
Using the free practice
The free practice sets run without an account — free, no sign-up. Just open a set and start; nothing to create and nothing to log in for.
- 2
Signing in as a member
Members sign in at quiz account. If your sign-in link has not arrived, check the spam or junk folder first, then request a new link — a fresh one replaces the old one.
- 3
Finding a saved score
Sign in with the email you used when you paid; your saved scores sit inside your account once you are logged in on the same device or browser.
- 4
Booking the real test
The official test is booked with the transport authority, not with us. For NSW that is Transport for NSW — go to them for dates, fees and results.
What we can help with
Send us any of the following and tell us the detail noted beside each so the first reply can actually fix it.
Practice-set faults
A wrong answer, a broken question, or an image that will not load. Include the page address and, if you can, a screenshot of what you saw.
Account and sign-in
Trouble signing in or a link that never arrives. Tell us the email you signed up with and the device and browser you tried on.
Payment and access
You paid but cannot reach your premium practice. Include the email used at purchase and the date you paid.
Accessibility and corrections
A barrier using the site, or a fact you believe is out of date. Tell us the page and what you expected instead.
What we cannot do — official bookings and licensing
We are an independent educational platform, not affiliated with any government authority. That means we cannot book, reschedule or cancel your test, issue or renew a licence, change anything on your record, or tell you your result. Every one of those sits with your state or territory transport authority, and only they can act on it. Use the right one for where you sit the test: in New South Wales, Transport for NSW; in Queensland, the Department of Transport and Main Roads (TMR); in Victoria, VicRoads; in South Australia, the Department for Infrastructure and Transport; in Western Australia, the Department of Transport; and in the Northern Territory, the Motor Vehicle Registry (MVR). If you contact us about a booking, a fee, or a result, we will point you to the authority rather than guess — because they hold the record and we do not. Go to them directly for anything that changes your licence, your test date, or your official outcome.
Technical support
A technical problem is far quicker to fix when your message carries the detail we need to reproduce it. Send us the page address where it happened, the device you were using (phone, tablet or computer), the browser and its version, a plain description of what you did and what happened instead, and roughly the time it occurred. Each one matters: the page address points us to the exact screen; the device and browser let us test the same combination you were on, because a fault can show on one and not another; the step-by-step tells us how to trigger it; and the time helps us match your report to anything happening behind the scenes. A screenshot helps most of all — it shows us the fault directly rather than our having to picture it. With that in hand we can usually answer within the same 1 to 2 business days, often with the fix already made.
Feedback and improvements
Tell us where the site could be clearer or better — whether a question reads ambiguously, something is awkward to use on your device, or there is material you wish we covered. Suggestions like these shape what gets worked on next. When you report a mistake in a question or an answer, we check every report against the authority's own material, and we correct it only if that check confirms the problem. That keeps the practice aligned with the real test rather than drifting with individual opinions. Be as specific as you can — name the page, quote the line you mean, and say what you believe it should be — and your report moves straight to the top of the pile.
Media, partnerships and business enquiries
Media requests, partnership ideas and other business enquiries go to the same address — email [email protected] and mark your subject clearly so it reaches the right person quickly. Tell us who you are, the organisation you represent, what you are proposing, and any timeframe you are working to. The more context you give up front, the faster we can tell you whether it is something we can take forward. We read every business enquiry, but we do not commit to partnerships, placements or responses beyond an acknowledgement until we have looked at the detail — so please treat a reply as the start of a conversation, not a confirmation.
Our commitment to you
This site is an independent study aid, operated by Eprotech Pty Ltd (ABN 43 644 335 535), and is not affiliated with any government authority. The official handbooks and your state or territory transport authority are the authoritative source for test rules, fees, pass marks and results — we point you to them for anything official and never ask you to take our word over theirs. Our job is to help you prepare and to answer your questions honestly, including telling you plainly when something is outside what we can do. We treat the details you send us with care and use them only to answer your enquiry; how we handle personal information is set out in our privacy policy, which you can read on the site. If anything here is unclear, write to us and we will explain it in plain terms.
Official sources
The rules on this page follow the official requirements published by Transport for NSW. Always confirm current rules and fees with the authority before you book.